FAQ

The estimated processing time is listed on the product page, to offer as many choices in size as possible, most our products are pre-order only, can be shipped out in 2 weeks. Once your order is shipped, you will receive a shipping notification to your email address notifying you of your tracking details and projected delivery date.

For most of the countries, Standard Shipping takes 7-10 Working days while Expedited Shipping takes 4-7 Working Days

Yes we do! We provide full customization service. Drop a message if you need it a different size, stone shape and etc. All we need is an inspiration from you. Please visit here for more details: https://www.syzjewelry.com/pages/designlab

We offer as many sizes as possible, if you are unsure about your size, please visit here for more details: https://www.syzjewelry.com/pages/understanding-international-ring-size-conversion

Yes, we understand that every job is unique and clients wish to express you own creativeness with your jewelry. Hence, we will work closely with Clients and understand your requirements before each job to ensure your satisfaction.

We strive to provide the best installation workmanship as possible. We offer a 30 days warranty on all our works.

**Eligibility:** You may return most items within 14 days of receiving your order for a full refund or exchange. The item must be unworn, unused, and in its original packaging with all original tags attached.

**Condition:** The product should be in the same condition as when it was received, including all original packaging materials, manuals, and accessories.

**Initiating a Return:** To initiate a return, please contact our customer service team within the 14-day period. You will be provided with a Return Merchandise Authorization (RMA) number and instructions on how to proceed.

**Return Shipping:** The buyer is responsible for the cost of return shipping. We recommend using a traceable shipping method and purchasing shipping insurance, as we cannot be held responsible for items lost or damaged in transit.

**Processing Time:** Once we receive and inspect your returned item, we will process your refund within a few business days. The refund method will be the same as the original payment method used for the purchase.

**Refund Amount:** The refund amount will be the original purchase price of the item, minus any shipping costs unless the return is a result of our error (e.g., you received an incorrect or defective item).

**Exclusions:** Certain items may not be eligible for return or may be subject to a restocking fee. These include personalized or custom-made products, items on sale, or any item not in its original condition.